Payment policy

Last Updated: June 2026

Thank you for shopping with Tuttibambini. This Payment Policy outlines the payment methods we accept, payment processing procedures, security measures, and other important information related to transactions made through our website.

By placing an order on our website, you agree to the terms outlined in this Payment Policy.

Accepted Payment Methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • JCB
  • Discover
  • Diners Club
  • PayPal

All payments must be made using a valid payment method that you are authorized to use.

Payment Authorization

When you place an order, your payment will be subject to authorization and verification by your payment provider.

We reserve the right to decline or cancel any order if:

  • Payment authorization fails.
  • Fraudulent activity is suspected.
  • Billing information cannot be verified.
  • There are technical or pricing errors on the website.
  • The order violates our Terms of Service.

Orders will not be processed until payment has been successfully received and approved.

Currency

All prices displayed on our website are charged in the currency displayed at checkout.

Customers are responsible for any currency conversion fees, foreign transaction fees, or charges imposed by their financial institution.

Payment Security

We take payment security seriously and use industry-standard security measures to protect customer information.

All payment transactions are processed through secure payment gateways and encrypted technologies designed to safeguard sensitive payment data.

For security reasons, Tuttibambini does not store complete credit card or debit card information on its servers.

Fraud Prevention

To protect our customers and business, orders may be subject to additional verification procedures.

We reserve the right to:

  • Request additional information to verify an order.
  • Delay processing while verification is completed.
  • Cancel orders that appear suspicious or fraudulent.

Customers may be contacted if additional verification is required.

Pricing Accuracy

We strive to ensure that all product descriptions, pricing information, and availability details are accurate.

However, occasional errors may occur. If a pricing or product information error is identified after an order has been placed, we reserve the right to:

  • Correct the error.
  • Cancel the affected order.
  • Issue a refund if payment has already been processed.

Order Processing

Once payment has been successfully completed, orders are generally processed within:

Processing Time: 1–3 Business Days

Orders placed after the daily cut-off time may be processed on the next business day.

Order Cut-Off Time

5:00 PM (United Kingdom Time)

Shipping Information

Shipping Method

Free Shipping

Shipping Cost

Free

Shipping Destination

United Kingdom Only

Transit Time

4–7 Business Days

Total Estimated Delivery Time

5–10 Business Days

Delivery times are estimates and may vary depending on shipping carrier operations and other circumstances beyond our control.

Refunds

Eligible refunds will be issued to the original payment method used during purchase.

Refunds are generally processed within 7 business days after the returned item has been received, inspected, and approved.

Depending on your financial institution, it may take additional time for funds to appear in your account.

Chargebacks

If you experience an issue with your order, we encourage you to contact us before initiating a chargeback with your payment provider.

We will make reasonable efforts to resolve disputes promptly and fairly.

Fraudulent or unjustified chargebacks may result in restrictions on future purchases.

Damaged or Incorrect Orders

If your package arrives damaged, defective, or incorrect, please contact our customer support team immediately.

If your package was damaged during delivery, please also take a photo and send it directly to our customer service.

Please submit claims for damaged packages within 7 days of the delivery date.

Without proof of damage, we cannot issue a refund, credit note, or replacement.

Returns and Return Shipping Costs

Customers may return eligible items within 30 days of delivery.

If the customer ordered the wrong item, size, color, or product, the customer will be responsible for the return shipping cost.

If the item is damaged, defective, or incorrect due to our error, we will cover the return shipping cost.

For complete return details, please refer to our Return & Refund Policy.

Policy Updates

We reserve the right to modify this Payment Policy at any time. Any changes will become effective immediately upon posting on this page.

Customers are encouraged to review this page periodically for updates.

Contact Information

If you have any questions regarding payments, billing, refunds, or payment security, please contact us.

Tuttibambini