Terms of service

1. Introduction

Welcome to Spool of Dreams Boutique. These Terms of Service govern your access to and use of our website, https://www.spoolofdreamsboutique.shop/, and the products and services offered through it.

Throughout these terms, the words “we,” “us,” and “our” refer to Spool of Dreams Boutique. The terms “you,” “your,” and “customer” refer to anyone who visits our website, purchases our products, or uses our services.

By accessing our website or placing an order, you agree to comply with these Terms of Service and any policies referenced herein. If you do not agree with these terms, please discontinue use of our website.

2. Eligibility and Website Use

By using our website, you confirm that you are legally permitted to enter into a binding agreement under applicable law. If you make a purchase on behalf of another person or entity, you confirm that you have the authority to do so.

You agree to use our website only for lawful purposes. You must not misuse our services, interfere with website operations, attempt unauthorized access, submit fraudulent orders, or engage in activities that may harm our business or other customers.

We reserve the right to restrict or terminate access to our website when reasonably necessary to protect our services, customers, or legal rights.

3. Products and Product Information

Spool of Dreams Boutique offers clothing and fashion-related products for customers in the United States.

We make reasonable efforts to display accurate product descriptions, photographs, colors, sizes, and other relevant details. However, the appearance of products may vary slightly depending on your screen settings, device, lighting, or other factors.

Product descriptions, availability, and prices may change without prior notice. We reserve the right to correct errors, update product information, limit quantities, or discontinue products where appropriate.

4. Orders and Order Acceptance

When you place an order through our website, you agree to provide accurate, complete, and current contact, billing, and shipping information.

After submitting an order, you may receive an order confirmation by email. An order confirmation acknowledges receipt of your order but does not necessarily guarantee acceptance or shipment.

We reserve the right to refuse, limit, or cancel an order when necessary, including in cases involving suspected fraud, inaccurate information, product unavailability, pricing errors, or other legitimate business reasons.

If we cancel an order after payment has been received, any applicable refund will be processed to the original payment method.

Please review your order details carefully before completing your purchase.

5. Pricing and Payment Methods

All prices and applicable charges will be displayed during the purchasing process. We reserve the right to change product prices at any time, although changes will not ordinarily affect orders that have already been accepted.

We currently accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • JCB

  • Discover

  • Diners Club

Payments are processed through applicable payment service providers. You agree to provide valid payment information and authorize the payment method you select for the amount due at checkout.

Orders may be delayed or canceled if payment cannot be authorized or completed.

6. Shipping and Delivery

We currently ship orders within the United States only.

Shipping Method: Free Shipping

Shipping Cost: Free

Order Processing Time: 1–3 business days

Transit Time: 4–7 business days

Estimated Total Delivery Time: 5–10 business days

Order Cut-Off Time: 5:00 PM

Orders are processed within 1–3 business days, followed by an estimated transit period of 4–7 business days. Delivery estimates are calculated from the order processing and transit periods and are not guaranteed delivery dates.

Business days may exclude applicable holidays. Orders placed after the daily cut-off time may begin processing on the next business day.

Delivery times may be affected by weather conditions, carrier delays, high order volumes, incorrect shipping details, or circumstances beyond our reasonable control.

Customers are responsible for providing an accurate and complete shipping address. We cannot guarantee successful delivery when incorrect or incomplete information is provided.

7. Returns and Refunds

We accept return requests within 30 days of the delivery date, subject to the applicable return conditions.

If you ordered the wrong item, selected the wrong size, or otherwise wish to return an item for personal reasons, you are responsible for the return shipping costs.

Please contact our customer service team before sending a return. We will provide guidance on the applicable procedure and return instructions.

Return requests may be reviewed based on the item's condition and the circumstances of the request.

Once a return or refund request has been approved, the applicable refund will generally be issued to the original payment method. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

Please allow up to 7 days for return processing after the returned item has been received or the necessary information has been provided, as applicable.

Nothing in these terms is intended to limit any consumer rights that cannot legally be excluded under applicable law.

8. Damaged Packages and Delivery Issues

If your package or item arrives damaged, please contact our customer service team and submit a claim within 7 days of the delivery date.

To help us review your claim, please provide:

  • Your order number.

  • A clear description of the damage.

  • Photographs showing the damaged item and, where relevant, its packaging.

Photographic proof is required to review damaged-package claims. Without proof of damage, we cannot issue a refund, credit note, or replacement for a damage claim.

Please contact us before returning a damaged item so we can review the circumstances and explain the next steps.

If you receive an incorrect item or experience another delivery issue, contact our customer service team for assistance.

9. Cancellations and Order Changes

If you need to cancel or change an order, contact our customer service team as soon as possible.

We cannot guarantee that a cancellation or modification will be possible once an order has entered processing, been packed, or been handed over to the shipping carrier.

If an order cannot be canceled before shipment, you may need to follow the applicable return procedure after delivery, subject to your legal rights.

10. Promotions and Discounts

From time to time, we may offer promotional codes, discounts, or special offers. These promotions may be subject to additional conditions, including expiration dates, product exclusions, minimum purchase requirements, or restrictions on combining offers.

Promotional offers cannot be applied retroactively unless we expressly state otherwise. We reserve the right to modify or discontinue promotions in accordance with applicable law.

11. Intellectual Property

All content displayed on our website, including text, graphics, logos, product images, design elements, and other materials, is owned by or licensed to Spool of Dreams Boutique unless otherwise indicated.

You may use our website content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission, except where permitted by law.

12. Third-Party Services and Links

Our website may include third-party services, payment processors, shipping services, or links to external websites.

These third parties operate independently and may have their own terms and privacy policies. We are not responsible for third-party websites or services to the extent permitted by applicable law.

Your use of third-party services may be subject to the relevant provider's terms and conditions.

13. Disclaimer and Limitation of Liability

We strive to maintain accurate product information, reliable website functionality, and a positive shopping experience. However, we do not guarantee that our website will always be uninterrupted, error-free, or available without delays.

To the extent permitted by applicable law, Spool of Dreams Boutique will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.

14. Indemnification

To the extent permitted by applicable law, you agree not to misuse our website or violate these terms in a way that causes harm to Spool of Dreams Boutique or others.

Any indemnification obligations will apply only to the extent legally enforceable under applicable law.

15. Governing Law

These Terms of Service will be interpreted in accordance with applicable laws of the United States and the State of Georgia, without disregarding any mandatory consumer protection laws that may apply to customers in other jurisdictions.

Any dispute will be handled by a court or other competent authority with appropriate jurisdiction, subject to applicable law.

16. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes to our business, website, products, or legal requirements.

Updated terms will be published on this page with a revised “Last Updated” date. Your continued use of our website after revised terms are published constitutes acceptance only to the extent permitted by applicable law.

We encourage you to review this page periodically.

17. Contact Information

If you have questions about these Terms of Service, an order, a payment, shipping, or a return, please contact our customer service team.

Spool of Dreams Boutique

Website: https://www.spoolofdreamsboutique.shop/

Business Days: Tuesday–Sunday

Business Hours: 11:00 AM–5:00 PM

If you have questions about this policy, please contact our customer service team at support@spoolofdreamsboutique.shop.