Privacy policy

Last Updated: October 18, 2026

At Spool of Dreams Boutique, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, contact our customer service team, or otherwise interact with our services.

By using our website, you acknowledge that your information may be handled as described in this policy.

1. Information We Collect

When you visit or shop at Spool of Dreams Boutique, we may collect the following types of information:

Personal Information: Your name, billing address, shipping address, email address, telephone number, and other details you provide when placing an order or contacting us.

Order Information: Details about the products you purchase, order history, transaction information, delivery preferences, and return or refund requests.

Payment Information: We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club. Payment information is processed through the applicable payment service providers. We do not intentionally store complete payment card details on our own systems unless specifically required and lawfully permitted.

Technical Information: Information such as your IP address, browser type, device information, operating system, approximate location derived from technical data, and interactions with our website.

Communication Information: Information you provide when contacting customer service, submitting a question, or requesting assistance with an order.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To process, confirm, and fulfill your orders.

  • To arrange shipping and provide delivery updates.

  • To process eligible returns, refunds, and exchanges.

  • To respond to customer questions and support requests.

  • To maintain, operate, and improve our website and shopping experience.

  • To detect and prevent fraudulent transactions, unauthorized activities, and security threats.

  • To maintain business records and comply with applicable legal and tax obligations.

  • To send promotional emails or marketing communications where permitted by law and, where required, with your consent.

  • To understand customer preferences and improve our products, services, and website functionality.

3. How We Share Your Information

We do not sell your personal information for money. However, we may share certain information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

Shopify: Our online store is hosted on Shopify, which provides the ecommerce platform used to sell our products and support order processing.

Payment Processors: Payment service providers process transactions and help maintain payment security.

Shipping and Delivery Providers: We may share your name, shipping address, telephone number, and relevant order details to deliver your purchases.

Service Providers: We may work with providers that support website hosting, analytics, customer service, fraud prevention, email communications, and other business operations.

Legal and Regulatory Authorities: We may disclose information when required by law, legal proceedings, regulatory requests, or to protect our rights, customers, and business.

Third parties that receive information may process it according to their own privacy policies and applicable legal requirements.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide a smooth shopping experience.

These technologies may be used to:

  • Remember items in your shopping cart and certain website preferences.

  • Support essential website functionality.

  • Understand how visitors interact with our website.

  • Measure website performance and improve usability.

  • Support advertising and marketing activities where applicable.

You can manage cookies through your browser settings and, where available, our website's cookie preference tools. Disabling certain cookies may affect some website features.

5. Shopify and Third-Party Services

Spool of Dreams Boutique uses Shopify to operate its online store. Your information may be processed by Shopify and other service providers involved in providing ecommerce, payment, security, analytics, and delivery services.

Some providers may process information outside your state or country, subject to applicable legal requirements and their own safeguards.

We encourage you to review Shopify's privacy information and the privacy policies of relevant third-party services to understand how they handle personal information.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, managing returns and refunds, maintaining business records, resolving disputes, and meeting legal obligations.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of your information.

8. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. These rights may include:

  • Requesting access to the personal information we hold about you.

  • Requesting correction of inaccurate or incomplete information.

  • Requesting deletion of certain personal information.

  • Requesting a copy of your information in an accessible format, where applicable.

  • Opting out of certain targeted advertising, personal information sales, or sharing activities, where applicable.

  • Withdrawing consent where processing is based on consent.

  • Appealing certain privacy decisions where required by law.

To exercise an applicable privacy right, contact us using the details provided at the end of this policy. We may need to verify your identity before processing your request.

We will not unlawfully discriminate against you for exercising privacy rights available under applicable law.

9. Marketing Communications

If you subscribe to our newsletter or agree to receive promotional messages, we may use your contact information to share product updates, new arrivals, special offers, and other store announcements.

You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the message. Even if you opt out of promotional communications, we may still send essential transactional or service-related messages concerning your orders.

10. Children's Privacy

Our website is intended for a general shopping audience and is not designed to knowingly collect personal information directly from children under the age of 13 without appropriate authorization where required by law.

If you believe a child has provided personal information to us inappropriately, please contact our customer service team so that we can review the situation and take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites or services. These external websites operate independently and may have their own privacy policies and practices.

We are not responsible for the privacy, security, or content practices of third-party websites. We recommend reviewing their policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.

Any updates will be published on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we handle your information.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how your personal information is handled, you can contact us using the details below.

Spool of Dreams Boutique

Website: https://www.spoolofdreamsboutique.shop/

Business Days: Tuesday–Sunday

Business Hours: 11:00 AM–5:00 PM

If you have questions about this policy, please contact our customer service team at support@spoolofdreamsboutique.shop.