Shipping policy

At Spool of Dreams Boutique, we aim to make your shopping experience simple, convenient, and reliable. This Shipping Policy explains how we process orders, manage deliveries, and assist customers with shipping-related questions. Please review the information below before placing your order.

1. Shipping Locations

Spool of Dreams Boutique currently ships orders within the United States only. We do not offer shipping to international destinations at this time.

Please ensure that your shipping address is complete and accurate when placing your order to help prevent delivery delays.

2. Shipping Method and Cost

We are pleased to offer free shipping on all eligible orders delivered within the United States.

  • Shipping Method: Free Shipping

  • Shipping Cost: $0.00

  • Available Destination: United States

No shipping fee is charged for our standard shipping method. Any applicable product charges or other charges, if applicable, will be displayed during checkout before you complete your purchase.

3. Order Processing Time

Orders are generally processed within 1–3 business days after they are placed and the required payment has been confirmed.

During processing, we prepare your items for shipment and arrange delivery with the applicable shipping carrier.

Please note that order processing time is separate from transit time. Processing may take longer during holidays, periods of high order volume, or circumstances beyond our reasonable control.

4. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM.

Orders placed after the cut-off time may begin processing on the next business day. Orders placed on non-business days or applicable holidays may also require additional processing time.

Our regular business days are Tuesday through Sunday.

5. Shipping and Delivery Time

Our estimated delivery schedule is as follows:

  • Order Processing Time: 1–3 business days

  • Transit Time: 4–7 business days

  • Estimated Total Delivery Time: 5–10 business days

The estimated total delivery time includes both order processing and transit time.

Delivery estimates are provided for planning purposes and are not guaranteed. Actual delivery may vary depending on the destination, carrier operations, weather conditions, holidays, and other unexpected circumstances.

6. Order Confirmation and Tracking

After placing an order, you may receive an order confirmation containing your purchase details.

When tracking information is available, it may be provided through a shipping confirmation or another appropriate communication method. Tracking updates can take time to appear after a package has been handed over to the carrier.

If you have questions about your order status or delivery progress, please contact our customer service team with your order number.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout, including the recipient's name, street address, city, state, and ZIP code.

If you notice an error in your shipping address, contact us as soon as possible. We will try to assist with corrections before the order is shipped, but changes cannot be guaranteed once processing or shipment has progressed.

Additional delays or delivery issues may occur if the address is incomplete or incorrect.

8. Delayed, Missing, or Damaged Packages

Although we work to ensure that orders are shipped promptly, occasional delays may occur due to circumstances outside our control.

If your order has not arrived within the estimated delivery period, please contact our customer service team so we can review the situation and help determine the appropriate next steps.

For damaged packages or items:

  • Take clear photographs showing the damage to the package or product.

  • Email the photographs to support@spoolofdreamsboutique.shop.

  • Include your order number and a description of the issue.

  • Submit your damage claim within 7 days of the delivery date.

Photographic evidence is required to review damaged-package claims. Without proof of damage, we cannot issue a refund, credit note, or replacement for a damage claim.

Please contact us before returning a damaged item so that we can review your claim and provide further instructions.

9. Returns and Refunds Related to Shipping

If you wish to return an item, you may request a return within 30 days of the delivery date, subject to our Return and Refund Policy.

If you ordered the wrong item or otherwise request a return for personal reasons, you are responsible for the return shipping costs.

Please contact our customer service team before sending a return. Return requests will be reviewed according to the applicable return conditions, and approved refunds will generally be issued to the original payment method.

Please allow up to 7 days for return processing once the returned item has been received or the necessary information has been provided, as applicable. Additional time for the funds to appear in your account may depend on your payment provider.

10. Shipping Policy Updates

Spool of Dreams Boutique reserves the right to update or modify this Shipping Policy when necessary to reflect changes in our shipping arrangements, business operations, or applicable requirements.

Any changes will be published on this page with an updated revision date. We encourage customers to review this policy periodically.

11. Contact Information

If you need assistance with shipping, order processing, delivery status, or a damaged package, our customer service team will be happy to help.

Spool of Dreams Boutique

Website: https://www.spoolofdreamsboutique.shop/

Business Days: Tuesday–Sunday

Business Hours: 11:00 AM–5:00 PM

If you have questions about this policy, please contact our customer service team at support@spoolofdreamsboutique.shop.