FAQ'S

Welcome to Tuttibambini. We have compiled answers to the most common questions about our products, orders, shipping, returns, and payments. If you cannot find the information you need, please contact our customer support team.

Orders

How do I place an order?

Simply browse our website, add your desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

Can I change or cancel my order after placing it?

Orders may be changed or canceled before they have been processed and shipped. If you need to make changes, please contact us as soon as possible.

Once an order has been shipped, it cannot be canceled and must follow our Return & Refund Policy.

Will I receive an order confirmation?

Yes. After placing an order, you will receive an order confirmation email containing your order details.

What should I do if I entered the wrong shipping address?

Please contact us immediately. If your order has not yet been processed, we will do our best to update the shipping information.

Shipping

Where do you ship?

We currently ship exclusively within the United Kingdom.

What shipping method do you use?

We use the following shipping method:

Free Shipping

How much does shipping cost?

Shipping is completely free for all orders delivered within the United Kingdom.

What is your order processing time?

Orders are processed within 1–3 business days after payment confirmation.

What is your delivery time?

Transit time is typically 4–7 business days.

What is the total estimated delivery time?

The total estimated delivery time is 5–10 business days, including processing and shipping.

What is the order cut-off time?

Our daily order cut-off time is 5:00 PM (United Kingdom Time).

Orders placed after this time will be processed on the next business day.

How can I track my order?

If tracking information is available, it will be provided after your order has been shipped.

Returns and Refunds

What is your return policy?

We accept returns within 30 days of delivery for eligible items.

Returned items must be in their original condition, unused, and include original packaging where applicable.

Who pays for return shipping?

If the customer ordered the wrong item, size, color, or product, the customer is responsible for the return shipping cost.

If the item is damaged, defective, or incorrect due to our error, we will cover the return shipping cost.

How long does it take to process a refund?

Approved refunds are generally processed within 7 business days after the returned item has been received and inspected.

Do you charge a restocking fee?

No. We do not charge any restocking fees for eligible returns.

Can I exchange an item?

If you require a different size, color, or product, please contact our customer support team for assistance.

Damaged or Incorrect Orders

What should I do if my order arrives damaged?

If your package was damaged during delivery, please take photographs of the damaged packaging and products and send them to our customer service team.

Claims for damaged packages must be submitted within 7 days of the delivery date.

Without proof of damage, we cannot issue a refund, credit note, or replacement.

What if I receive the wrong item?

If you receive an incorrect item, please contact us as soon as possible with your order number and photographs of the received product.

We will review the issue and arrange an appropriate solution.

Payments

What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • JCB
  • Discover
  • Diners Club
  • PayPal

Is my payment information secure?

Yes. Payments are processed through secure payment gateways using industry-standard security measures to help protect your information.

When will I be charged?

Your payment is charged when your order is successfully placed and approved through the payment provider.

Products

Are your product images accurate?

We make every effort to display product images and descriptions as accurately as possible. However, slight variations may occur due to screen settings, lighting, and manufacturing updates.

What should I do if a product is out of stock?

Products that are unavailable may be restocked in the future. We encourage customers to check back regularly for availability updates.

Customer Support

How can I contact customer service?

Our customer support team is available to assist with any questions regarding orders, shipping, returns, refunds, or products.

What are your business hours?

Monday – Sunday

09:00 AM – 05:00 PM

Contact Information

Tuttibambini