Cancellation policy

Last Updated: June 2026

At Tuttibambini, we understand that customers may occasionally need to modify or cancel an order. This Cancellation Policy explains the conditions under which cancellations are accepted and the procedures that apply once an order has been placed.

By placing an order through our website, you agree to the terms outlined in this Cancellation Policy.

Order Cancellation Requests

Customers may request to cancel an order after it has been placed. We encourage customers to contact us as soon as possible if they wish to cancel an order.

Cancellation requests are reviewed based on the current processing status of the order.

Cancellation Before Shipment

Orders may be canceled free of charge if the cancellation request is received before the order has been processed and dispatched.

If the order has not yet entered the shipping process, a full refund will be issued to the original payment method.

Cancellation After Shipment

Once an order has been shipped or handed over to the shipping carrier, it can no longer be canceled.

If you no longer wish to keep the item after receiving it, you may request a return in accordance with our Return & Refund Policy.

Eligible items may be returned within 30 days of delivery.

How to Request a Cancellation

To request an order cancellation, please contact our customer support team and provide:

  • Your full name
  • Order number
  • Email address used for the purchase
  • Reason for cancellation

We will review your request and confirm whether the cancellation can be processed.

Refunds for Canceled Orders

If a cancellation request is approved before shipment, a full refund will be issued to the original payment method used during checkout.

Refund processing may take up to 7 business days, depending on your payment provider and financial institution.

Orders Refused at Delivery

If a customer refuses delivery of an order that has already been shipped, the order will be treated as a return.

Any applicable return shipping charges or carrier fees may be deducted from the refund where permitted by applicable law.

Incorrect Orders Placed by Customers

Customers are responsible for reviewing their order details before completing checkout.

If a customer places an order for the wrong product, size, color, or quantity and the order has already been shipped, the order cannot be canceled.

The customer may return the item in accordance with our Return & Refund Policy and will be responsible for the return shipping cost.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately.

If your package was damaged during delivery, please also take a photo and send it directly to our customer service.

Claims for damaged packages must be submitted within 7 days of the delivery date.

Without proof of damage, we cannot issue a refund, credit note, or replacement.

After review, we will determine the appropriate resolution, which may include a replacement, refund, or store credit.

Policy Changes

Tuttibambini reserves the right to modify this Cancellation Policy at any time without prior notice. Any updates will be posted on this page with a revised effective date.

Contact Information

If you have any questions regarding this Cancellation Policy or need assistance with an order, please contact us.

Tuttibambini